1) How do I place an order?

Create an account on smartknife.sg, add the items you want to order to cart, make payment and your order will be processed in 2 days.

2) What is the minimum order?

There is no minimum order. For orders below $50, we charge $9.90 delivery fee and for orders above $50, we charge $2.90 for delivery.

3) What is the delivery time and days?

Delivery service is available Mon to Saturday from 10:00am to 5:00pm to a valid address in Singapore.

4) Are there areas which you do not deliver?

We apologise we are unable to deliver to the following areas: Jurong Island, Sentosa and Tuas. However if you really need us to arrange, do call us at (+65) 6570 3639.

5) Can I get my order delivered within the same day I place my order?

You can choose Self Collection upon payment and do indicate the date and time you are collecting under “COMMENT FOR DELIVERY”. If not, all orders will need at least 2 days in advance for us to process.

6) What if we need vegetables urgently?

You may place your order through "GRAB APP (SELECT MART)" or order on our website smartknife.sg website and indicate ”self collect” under delivery. Do indicate the date and time you are coming to collect under “COMMENT FOR DELIVERY”. Our office is opened Mon to Sat, 9am to 5pm. Address: 8A Admiralty Street #04-21, Food Xchange@Admiralty, S(757437).

7) How long will it take for SmartKnife to process my orders?

Please order 2 days before. The cut off time is 12 noon daily. For example, if you need your vegetables to be delivered on Thursday, do place your order by Tuesday 12 noon.

8) How do I make payment?

You can make payment through PAYNOW, Credit/Debit cards or BANK TRANSFER.

9) If I am not satisfied with the vegetables, how can I ask for refund?

Do email us info@banusholdings.com or call +65 6570 3639 immediately within 24 hours after receiving the vegetables. Do take photographs of the vegetables. We will do our best to process the refund within 3 to 5 working days.

10) How do I store the vegetables after I receive them?

Our vegetables are vacuum packed to ensure their freshness. Store in your fridge under 0-4degrees immediately. Once you open the packet, finish using all of it. If you are not using it immediately, do not wash the vegetables and keep in fridge.